Portfolio

Review Kevin Grant's projects, roles and portfolio.
SmartAirMedia

SmartAirMedia

2018 - Present

Producer / Videographer
Mobile Video and Radio Broadcasting Platform Project

Mobile Video and Radio Broadcasting Platform Project

2018 - Present

Designed and developed a mobile apps and website for broadcasting video and radio.

AI Humanics

AI Humanics

2018 - Present

Technical Product Manager / AI Specialist
AI Risk and Compliance Monitoring

AI Risk and Compliance Monitoring

2017 - 2018

AI Compliance Monitoring: real-time analysis of voice recordings and live calls using Cognitive AI audio analysis (February 2017 - July 2018)

AI-Enhance Routing and Orchestration

AI-Enhance Routing and Orchestration

2017 - 2018

AI-Enhance Routing and Orchestration: applying AI-derived sentiment, emotion detection, and customer intent (March 2017 - July 2018)

AI-Enhanced Guided Conversations

AI-Enhanced Guided Conversations

2017 - 2018

AI-Enhanced Guided Conversations: AI-augmented agent desktop tools that help guide contact centre specialists through complex sales and advice conversations with contextual information, prompts, and predictive analytics. (April 2016 - July 2018)

TD Innovation Centre of Excellence

TD Innovation Centre of Excellence

2017 - 2018

TD corporate group (U.S. and Canada) that leads the organization and employees through market disruption and best practices in Continuous Innovation Management and agility.

Evolution of the TD North American Contact Centre Roadmap

Evolution of the TD North American Contact Centre Roadmap

2016 - 2018

Created and managed the TD North American Contact Centre Innovation Roadmap (U.S. and Canada). Developed the continuous innovation delivery strategy to complete effectively, innovate, and deliver a legendary customer experience.

TD North American Engagement Centre R&D Lab

TD North American Engagement Centre R&D Lab

2015 - 2018

R&D Innovation Lab Manager (North America)-- manage R&D Innovation Lab Proof of Concepts, maintain the innovation lab pipeline, develop strategy, implement change management, design customer journeys, and lead test and learns. Develop innovative approaches to delivering legendary customer experiences through Artificial Intelligence (AI) and disruptive FinTech innovations.

Enterprise Secure Chat with Advanced Routing

Enterprise Secure Chat with Advanced Routing

2015 - 2017

Enterprise Secure Chat with Advanced Routing: secure chat within the contact centre and advanced digital conversation routing (Dec 2015 - Feb 2017) [Successful PoC deployed into production.]

TD App for Smartwatch

TD App for Smartwatch

2014 - 2015

Extended the TD Smartphone experience to Smartwatches.

Internet of Things (IoT) Patent

Internet of Things (IoT) Patent

2014

Save money and control budgets using Internet of Things (IoT) devices and data.

TD Bank

TD Bank

2013 - 2018

Product Manager
TD Mobile Projects

TD Mobile Projects

2013 - 2015

Product managed the delivery of TD's North American mobile banking products and services.

TD Smartphone App Redesign

TD Smartphone App Redesign

2013 - 2015

Resdesigned the TD app for iPhone and Android Smartphones.

UXP Systems

UXP Systems

2012

Senior Product Manager
Omni-Channel Mutli-Screen Telecom Platform

Omni-Channel Mutli-Screen Telecom Platform

2012

Product managed a mobile platform to extend video, voice, and messaging across multiple screens.

Android Home Screen Media Player App

Android Home Screen Media Player App

2010 - 2012

Product managed an innovative Android home screen replacement and media player.

Claystone Labs

Claystone Labs

2010 - 2012

Senior Product Manager
News Magazine Website and Design Project

News Magazine Website and Design Project

2009 - 2012

Designed, implemented, and architected a news magazine website.