Strategy & Points of View

Download and view strategy, point of view presentations, research, and whitepapers.

AI and the Transformation of the Digital Contact Centre

AI and the Transformation of the Digital Contact Centre

11 April 2018

  • Vision and strategy for AI transformation in the Digital Contact Centre.
Artificial Intelligence in the Enterprise Point of View - Competitive Review

Artificial Intelligence in the Enterprise Point of View - Competitive Review

03 February 2018

  • A competitive review of Enterprise AI and Machine Learning platforms and technologies.
Contact Centre Digital Collaboration Strategy Point of View

Contact Centre Digital Collaboration Strategy Point of View

17 July 2017

  • Digital Collaborative Innovation Strategy in the Digital Contact Centre
Blockchain Disruptive Innovation Point of View

Blockchain Disruptive Innovation Point of View

04 July 2017

  • An overview of Block Chain opportunities and use cases in the banking and financial sector.
Transformation of the Digital Contact Centre Innovation Roadmap

Transformation of the Digital Contact Centre Innovation Roadmap

17 January 2017

  • Digital Contact Centre Transformational Innovation Roadmap
Innovation Portfolio Planning Action Plan and Next Steps

Innovation Portfolio Planning Action Plan and Next Steps

21 August 2016

  • Rather than hoping that their future will emerge from a collection of ad hoc efforts, smart organizations manage for total innovation system.
Augmented Reality and Virtual Reality POV

Augmented Reality and Virtual Reality POV

21 August 2016

  • A point of view presentation focused on Virtual Reality and Augmented Reality technologies and innovation opportunities.
Innovation Management Planning- 10 Steps to Success

Innovation Management Planning- 10 Steps to Success

21 August 2016

  • An innovation management planning framework that covers 10 steps to innovation success. The presentation discusses concrete actions and techniques.
The Open Lab Proposal and Action Plan

The Open Lab Proposal and Action Plan

21 August 2016

  • A proposal for an Open Lab concept covering both methodology and action plan.
Innovation Methodology- Innovation Labs Concept

Innovation Methodology- Innovation Labs Concept

21 August 2016

  • A point of view that presents a concept for a lab and the methodology underpinnings to make it all happen.
Financial Services Mobile Product Offerings for Generation D Point of View

Financial Services Mobile Product Offerings for Generation D Point of View

21 August 2016

  • A point of view discussing Generation D and the implications of a 'mobile first', early adopter mentality in the Financial Sector.
Wearable Quick Trade Concept

Wearable Quick Trade Concept

21 August 2016

  • A point of view presentation focused on the opportuniuties for Wearables to deliver quick trades on high net worth customer's wrists.
Digital Contact Centre Bring Your Own Device Strategy

Digital Contact Centre Bring Your Own Device Strategy

25 July 2016

  • Vision and strategy for BYOD in the Digital Contact Centre.
Banking Innovator Case Study: USAA’s Customer-Centric Innovation in the Lab

Banking Innovator Case Study: USAA’s Customer-Centric Innovation in the Lab

31 March 2016

  • These use cases highlight the technologies required to deliver personalized, multiscreen services.
Internet of Things (IoT) budget control patent

Internet of Things (IoT) budget control patent

24 August 2015

  • A patent for budget control using connected Internet of Things (IoT) devices.
Wearables and Health Care

Wearables and Health Care

04 August 2015

  • A presentation focused on health care advances in the application of wearable technology.
Retail Banking Wearables Opportunities

Retail Banking Wearables Opportunities

28 June 2015

  • A point of view presentation focused on the benefits of wearables to employees within the Enterprise.
Wearables Opportunities for Retail Banking IoT Opportunities

Wearables Opportunities for Retail Banking IoT Opportunities

27 June 2015

  • A point of view presentation focused on the Internet of Things (IoT) and how it can be applied in corporate and retail environments.
Point of View- Mobile Banking Product Offering for Generation D

Point of View- Mobile Banking Product Offering for Generation D

29 March 2015

  • A point of view presentation focused on adapting mobile banking product offering for Generation D.
Apple Watch Banking App Spcification

Apple Watch Banking App Spcification

12 March 2015

  • Specification for Apple Watch app project. Includes designs, content plan, requirements, user stories.