AI and the Transformation of the Digital Contact Centre

  • 11 April 2018
  • 4.64 MB
  • Version: 1.0
  • Author: Kevin Grant
AI and the Transformation of the Digital Contact Centre

Artificial Intelligence- What’s Possible For Enterprises

  • Enterprise Interest In AI Is surging.
  • AI is a hot topic for enterprises and technology vendors.
  • Identify Pragmatic AI technologies and separate from the hype.
  • Forrester has identified 10 AI technology building blocks that can use to add some intelligence to existing and new applications.
  • The maturity of these building blocks varies and carefully assessed on a case-by-case basis.