AI and the Transformation of the Digital Contact Centre
Artificial Intelligence- What’s Possible For Enterprises
- Enterprise Interest In AI Is surging.
- AI is a hot topic for enterprises and technology vendors.
- Identify Pragmatic AI technologies and separate from the hype.
- Forrester has identified 10 AI technology building blocks that can use to add some intelligence to existing and new applications.
- The maturity of these building blocks varies and carefully assessed on a case-by-case basis.