Contact Centre Digital Collaboration Strategy Point of View

  • 17 July 2017
  • 2.69 MB
  • Version: 1.0
  • Author: Kevin Grant
Contact Centre Digital Collaboration Strategy Point of View

Demand for mobile collaboration will continue to grow rapidly for the following reasons:

  • Mobile form factors lend themselves to rich media (not text input)
  • The ability to browse collaborative channels anywhere and at any time
  • Receive notifications in real-time anywhere
  • Provide lightweight responses, such as approvals or required on-the-spot decisions
  • Growth in the"micro-moments" that mobile devices enable
  • Maximizing the use of low-value gaps in our workday