The Open Lab Proposal and Action Plan
- 21 August 2016
- 933.20 KB
- Version: 1.0
- Author: Kevin Grant
Concept
- Innovation Manager leads an internal Contact Centre voluntary initiative to build an open lab within the NAPC
- 100% Voluntary
- Run by open source-style committee with zero management involvement
- Zero startup costs, reuse and recycle existing resources– e.g. utilize free office space
- Team provides Demos to SLT, Managers, Connections Meeting to prove out their work and demonstrate the lab’s learnings
SLT and Manager Asks
- Employees who participate are able to dedicate 5% of their work week to the open lab– dreaming up new ideas and test them (just like Google)
- For every $20k savings, or every 0.5% increase in LEI, the SLT will agree to contribute $5000 to the Open Lab’s budget (placeholder numbers)
- SLT supports the lab and promotes the lab from the top down– not exert political pressure to control the lab
Benefits
- Zero upfront cost
- Fund with a low risk, as the Open Lab shows benefits, the investment will be given
- SLT, Managers. and take no risk
- Voluntary involvements that builds innovation skills and culture within the NAPC
- Build momentum for Innovation
- Some ideas can be spun off into NAPC innovations
- Recycle and reuse resources smartly- e.g. empty office space, software we already have licensed for testing, a test environment that isn't being used
- Apply open source and skunkworks approaches
- Projects with issues we want to tested can feed their requests into the Open Lab backlog
- The backlog is managed by the entire Open Lab team
- Open Lab prioritizes incoming requests applying organization’s Principles and Vision