25 August 2016
What is Virtual and Augmented Reality
Facebook recently presented their 10 year roadmap at their F8 Developer Conference. Facebook is a global communication innovator and is fundamentally rewriting how people communicate. customer expectations will continue to rise.
Facebook offers tools, APIs, and capabilities we can leverage and all of them have implications for the NAPC and our Contact Centres. This document summarizes the roadmap, capabilities, and implications for the North American Phone Channel Capabilities Roadmap.